Determinants of self-service technology adoption
نویسندگان
چکیده
منابع مشابه
Determinants of self-service technology adoption
With the tremendous growth of self-service technologies (SSTs) in many industries, SSTs in the context of service provision are recognized as more effective and important technologies to minimize investment costs and maximizes service quality. By means of reviewing and integrating literature in several fields, the present paper attempted to provide an understanding of this relationship in terms...
متن کاملExploring Self - Service Technology
Self-service technologies empower consumers to do things for themselves that they could not do before. In the case of consumers’ unsatisfactory encounters with self-service technologies, however, consumers feel powerless. Self-service technology powerlessness is defined as consumers’ feelings of SST dominance. To the authors’ knowledge, this construct has not been investigated previously in the...
متن کاملDeterminants of Online Escrow Service Adoption: An Experimental Study
Online escrow is an emerging trust service in consumer-to-consumer auction markets to protect online traders from Internet fraud. This paper reports an empirical study on the factors affecting traders’ risk perception and their adoption of online escrow service. A web-based C2C auction experimental system has been implemented to dynamically collect subjects’ risk behavior during experiments. Th...
متن کاملDeterminants of Technology Adoption: Peer Effects in Menstrual Cup Takeup
We estimate the role of peer effects in technology adoption using data from a randomized distribution of menstrual cups in Nepal. Using individual randomization, we estimate causal effects of peer exposure on adoption. We find strong evidence of peer effects: two months after distribution, one additional friend with access to the menstrual cup increases usage by 18.6 percentage points. Using th...
متن کاملTourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents
a r t i c l e i n f o Keywords: Self-service technology Technology acceptance model Structural equation modelling Trust Subjective norm Performance risk and need for interaction The hospitality industry is expanding with an ever evolving technology adoption process and novel possibilities of adoption of new technologies are constantly being explored. Over the years, several research perspective...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: African Journal of Business Management
سال: 2012
ISSN: 1993-8233
DOI: 10.5897/ajbm12.707